About CITADEL
Who We Are
CITADEL Pacific Ltd. (CPL) is a diversified private holding company with operations in the Philippines, Hong Kong, Macau, the Republic of Palau, the Commonwealth of the Northern Mariana Islands, and the US Territory of Guam.
Its holdings range from controlling stakes in companies engaged in telecommunications, retail, petroleum and gas distribution, commercial, and industrial property, in-flight catering, and manpower services. Recent acquisitions entering Solar and Data Center businesses position CITADEL to future facing and fast growing industries in renewables energy and digital infrastructure.
CPL is owned by the Delgado family of the Philippines and by the Ontario Teachers’ Pension Plan of Canada, one of the largest and most successful pension plans in the world. Through the years, the company has grown through acquisitions, organic growth, and the combination of both. Its core assets, managed by various senior executive teams with intensive industry expertise, have all exhibited strong growth in the last decade.
The Group’s growth has been underpinned by
- Highly experienced
management teams - Strong relationships with
financial institutions - Regulatory compliance
(CIFIUS, US FCC, US EPA) - Successful track record
with multinational companies - Strong equity co-investors like ITOCHU, SK Telecom and the Ontario Teachers’ Pension Plan
- Group revenue growing year on year
Services
AVIATION-RELATED SERVICES
TELECOMMUNICATIONS
FUEL MARKETING
GAS DISTRIBUTION
Mission & Vision
Our Mission
CITADEL exists to provide excellent service to its customers, a unique place to work for its employees, strong financial returns for its shareholders, and positive social contribution to the communities where it operates.
Our Vision
To be considered one of the premier investment management companies in the Philippines and the Pacific Islands by consistently creating value for all stakeholders and always remaining true to its purpose.
Core Values
We always foster ‘Customer Service at its Best.’ Our Senior Management Officers, down to our Operations team members, keep this value close to their hearts. Our ability to provide excellent service and our knack for introducing relevant and timely Customer Value Propositions had served us well over the years.
Service
Excellence
We embrace change and taking on the next challenge. We understand that companies who become complacent ultimately do not survive, so we are not afraid to change and adapt, and constantly seek new opportunities as they become available.
Respect for People and Business Partners
We give our people opportunities. We provide an environment where people can grow and thrive, as well as a place where they can be challenged and be rewarded for performance.
Prudence in Financial Investing
We live within our means. We take a cautious approach both in how we invest and how we carry ourselves – as a company and as people.
Long-term
Orientation
Long-term orientation permeates all decisions. We don’t sacrifice safety, quality and compliance; nor make decisions that would compromise our ability to be a successful firm over the long run.
Our Partners
GROUP EQUITY PARTNER
Ontario Teachers’ Pension Plan is Canada’s largest single-profession plan with $160 billion in assets. It is also in the top 1 percent of all pension funds in the world in terms of financial performance.
IP&E AND ISLA PARTNER
ITOCHU, one of the leading sogo shosha (総合商社) and with presence in 74 countries, is engaged in domestic trading, import/export, and overseas trading of various products such as textile, machinery, metals, minerals, energy, chemicals, food, information and communications technology, realty, general products, insurance, logistics services, construction, and finance, as well as business investment in Japan and overseas.
The company is aggressively investing across its strongest competencies:
• Life & Healthcare
• Infrastructure
• New Technology
• Environment & New Energy
GLOBAL CATERING PARTNER
Gate Gourmet is the world’s largest independent airline catering and logistics provider, servicing the airline industry for over 70 years. Today, Gate Group is the leading independent global provider of products, services and solutions related to a passenger’s onboard experience. It specializes in catering and hospitality; provisioning and logistics; and onboard solutions to companies that serve people on the move.
Gate Gourmet is currently listed in the Swiss Stock Exchange.
IT&E PARTNER
The largest mobile operator in Korea by both revenue and number of subscribers.
Specialist in mobile technologies and global leader in industry innovations.
Milestones
- 1983
Local government mandated the merger of five small airport services providers. Manila Integrated Airport Services Corporation (MIASCOR) was formed. - 1993
Isla Communications (ISLACOM) was founded. Pioneered the GSM cellular service in partnership with Deutsche Telekom. - 1998
A joint venture with Gate Gourmet and Malaysia Airlines formed MIASCOR Catering. - 1999
Islacom was sold to Globe Telecom. MIASCOR Ground Handling sold a minority stake to Swissport. - 2005
Prospector, a new subsidiary, acquired Micronesia Telecommunications Corporation (MTC) from Verizon. - 2006
Brought Sumitomo Corporation in as partner through sale of minority stake in MTC. - 2007
Acquired Yellow Pages Guam. - 2008
Acquired IT&E. First to invest in a 3G network and grabbed the no. 1 spot in mobile from NTT Docomo. - 2010
Closed deal to purchase Shell Petroleum’s Micronesia assets. ITOCHU became minority partner. - 2012
Acquired the entire Liquefied Petroleum Gas (LPG) business of Pilipinas Shell Petroleum Corporation with minority partner ITOCHU. - 2012
Majority stake in SOS with partner Newrest. - 2013
Acquired DFS Galleria Palau. - 2016
OTPP became a minority shareholder at CITADEL Pacific Ltd. - 2018
SK Telecom invested minority stake in IT&E to grow 5G business - 2021
Acquired ExxonMobil’s Hong Kong & Macau LPG business, now renamed as IP&E GBA - 2021
Acquired ISS Philippines, an integrated facilities management services provider, now renamed as XISCO - 2021
Acquired minority stake in Solenergy, a leading Philippine solar engineering, procurement, and construction (EPC) provider - 2021
Entered into a joint venture with Turbidite to form Turbidite Guam, providing facilities for data center operations - 2022
Acquired Newrest shares in SOS
Head Office
CITADEL Pacific Ltd. – ROHQ
28th Floor Tower 2, High Street South
Corporate Plaza 26th St. cor. 11th Ave.
BGC, Taguig City
Philippines 1630
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